A surprising number of the coffee-related calls we get don’t start with “we want something new.” or "we are thinking about offering coffee"
They start with:
“Our coffee machine isn’t working.”
In many cases, the equipment itself is solid. It was purchased from a reputable manufacturer or a national retailer, with good intentions and research. But when something goes wrong, the process to pause, diagnose, ship, or repair can take time, sometimes weeks and expenses can pile up.
That’s when coffee stops feeling like a perk and starts feeling like a problem.
Coffee programs aren’t static. What worked for a 20-person office may not work for 60. A setup designed for five days in-office may feel oversized or under supported in a hybrid environment.
These shifts are normal, and they don’t mean anyone made the wrong choice. They simply mean the workplace has evolved.
What can feel frustrating is the sense of being locked in, tied to a specific brand, brewer, or coffee type because of a past equipment investment. Even when needs change, replacing a machine or reworking a program can feel costly, complicated, or out of reach.
That’s why flexibility matters. We work with all major coffee suppliers and offer on-loan equipment as part of a coffee program, helping remove the pressure of long-term commitments and upfront reinvestment. It allows companies to adapt their coffee setup as their workplace evolves, without starting from scratch.
When companies reach out, the goal is rarely to “start over.” It’s usually to find a smoother path forward.
That might mean:
Re-evaluating daily volume and peak usage
Understanding how new office layout or schedule affects flow
Identifying equipment that better supports the team, in both volume and coffee types
Making sure training and support are easy to access
Our role is to help connect those dots and make the transition as simple and low-stress as possible.
We work directly with equipment manufacturers for installation and training, ensuring teams feel confident using their new brewers from day one. By combining manufacturer expertise with local support and program guidance, companies get the best of both worlds; quality equipment and a partner who helps manage the ongoing experience locally.
The best coffee programs don’t draw attention to themselves. They quietly support the workday, adapt as teams grow, and make people feel taken care of.
Sometimes, that just means having the right resources in place, and a partner ready to help when things change.
Over time, we realized many companies just needed a clearer starting point.
The Coffee Brewer Match Program was created to help offices explore what makes sense for their space, team size, and usage without pressure.
Companies can:
Use a free matchmaker tool on our website; no need to schedule a meeting or commitment to purchase.
Talk through options with a representative; if you are actively looking to upgrade or replace your equipment we can have you be up and running in as little as 48 hours.
Learn what setups tend to work best for similar workplaces; we can set up free consultations if you are looking to upgrade in the future or planning a remodel.
It’s designed to be approachable, informative, and easy, whether a company is upgrading, expanding, or simply exploring options.
Curious about who would be your Match? Take the Quiz and find out!
☕ Ready to refresh your breakroom?
Visit our Coffee & Breakroom Division or contact our team to schedule a free consultation.